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Certificate III in Information Technology

This qualification is a starting point for paid work in IT support and related fields, and it assumes no prior experience.

  • Duration: 4 months to 1 year
  • Study mode: Online, on campus and workplace based
  • Course code: ICT30120

Where you can study this course

Where
Study mode
  • Campuses
    13 campuses
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked

    What students say

    A number of students find the organisation and admin frustrating, and opinions are mixed on the trainers and teaching, while some rate the facilities and campus highly.

  • Campuses
    13 campuses
    Duration
    4 months to 1 year
    Study mode
    Varies by campus
    Full fee
    $9,220
    Eligible students: subsidised from $1,740, concession $240

    What students say

    Many students speak well of the facilities and campus, and some rate the trainers and teaching highly, though opinions are mixed on the trainers and teaching and student support, and some found the organisation and admin frustrating.

  • Campuses
    11 campuses
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked

    What students say

    Most students praise the student support, while others find it frustrating. Many rate the facilities and campus well, and some criticise the organisation and admin.

  • Campuses
    12 campuses
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked

    What students say

    Students often praise the facilities and campus, while some value student support and course content. Some found organisation and admin frustrating, and opinions are mixed on trainers and teaching, with communication also a concern.

  • Swinburne University of Technology

    Visit provider website (opens in a new tab)
    Campuses
    8 campuses
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked

    What students say

    Some students praise the facilities and campus, while some criticise organisation and admin for being frustrating, and opinions are mixed on course content. A number also mention student support and teaching positively or negatively.

  • Campuses
    11 campuses
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked
  • Campuses
    15 campuses
    Duration
    Not yet checked
    Study mode
    Not yet checked
    Full fee
    Not yet checked

    What students say

    Students often find organisation and admin frustrating, and opinions are mixed on the trainers and teaching, while some praise the facilities and campus and student support.

  • Campuses
    9 campuses
    Duration
    Not stated by provider
    Study mode
    Varies by campus
    Full fee
    $6,625
    Eligible students: subsidised from $3,265, concession $2,150

    What students say

    Many students rate the facilities and campus highly. Some found course content and organisation and admin frustrating, while opinions are mixed on the trainers and teaching.

Last reviewed 20 September 2026.

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Is this course right for you?

Entry requirements

Nil

  • Providers can set their own conditions, such as a minimum age or a current job in the industry, and practical training may need a workplace placement. Check each provider above.

Entry recommendations

To be prepared for this course, it helps to have:

  • a genuine interest in how technology works
  • patience when solving problems step by step
  • clear ways of explaining technical things to others
  • a willingness to work through problems with a team

What will you learn?

You learn to troubleshoot and maintain the technology a workplace runs on, from desktops and networks to websites and simple programs, and to explain technical problems to the people using them. Alongside the hands-on work you cover the parts of the job that trip new starters up: handling personal information carefully, understanding privacy and copyright rules, and working as part of a support team. It suits school leavers, career changers and people already doing informal IT work who want a recognised qualification behind them.

  • IT support and troubleshooting
  • Introductory programming
  • Networking and systems basics
  • Privacy and copyright in IT
  • Handling personal information securely
  • Advising and helping clients

Units of competency (6 core, 6 elective)

The qualification is made up of 12 units. Everyone completes the 6 core units below, and the remaining 6 are electives chosen from the list on training.gov.au, so they vary by provider. Select a unit to see what it covers.

  • Loading the details for BSBCRT301

Where this fits

Certificate III in Information Technology in information technology: the study that leads into it, the study that follows, and other routes at the same level.

Data from training.gov.au and the Australian Bureau of Statistics (CC BY 4.0).