Home Retirement Village Manager Resume template
Retirement Village Manager resume template
A clean starting structure with example content grounded in what retirement village managers actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most retirement village managers should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Retirement Village Manager with experience running the day-to-day operations of a residential community, from budget and maintenance oversight to resident services and legislative compliance. Skilled at balancing commercial performance with the wellbeing of older Australians, and at building trust with residents, families and care providers. Known for calm problem solving and clear communication in a role where small issues can quickly affect people's homes.
Key skills
- Operations management
- Budgeting and forecasting
- Regulatory compliance
- Resident management systems
- Yardi
- Xero
- Deputy
- Microsoft Office
- Stakeholder management
- People leadership
- Problem solving
- Written communication
- Customer service
Experience: example bullet points
- Ran daily operations for a retirement village of over 200 independent living units, covering maintenance, gardening, cleaning and security contractors.
- Managed the village budget and monthly reporting in Xero, reviewing recurrent charges and service contracts to keep expenditure within forecast.
- Coordinated maintenance requests through a resident management system, reducing average repair turnaround from five days to three by grouping trades and scheduling proactive works.
- Ensured compliance with retirement village legislation and work health and safety standards, maintaining accreditation and preparing for audits without findings.
- Chaired monthly resident meetings and liaised with families and home care providers to resolve concerns, improving resident satisfaction in annual surveys.
- Led a team of 12 across administration, maintenance and lifestyle, using Deputy for rostering and running regular one-on-ones to keep service standards consistent.
Education
Diploma or Advanced Diploma in retirement living, aged care, business or hospitality management is common, though many managers come from a Certificate IV or equivalent operational experience running a village or residential facility.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- Retirement Villages Act
- Retirement Living Code of Conduct
- ARVAS accreditation
- Aged Care Quality and Safety Commission
- Work Health and Safety (WHS)
- resident contracts
- recurrent charges
- ingoing contribution
- village rules
- Police Check
- First Aid Certificate
- Yardi
- Xero
- Deputy
- resident management systems
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.