Home Claims Assessor Resume template
Claims Assessor resume template
A clean starting structure with example content grounded in what claims assessors actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most claims assessors should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Claims Assessor with a background in policy interpretation, damage valuation and evidence-based decision making across motor, property and liability portfolios. Skilled at balancing accuracy and turnaround time while keeping claimants informed throughout the assessment process. Comfortable working independently on site inspections and desk-based file reviews alike.
Key skills
- Policy interpretation and coverage determination
- Financial analysis and claim valuation
- Risk and internal controls
- Regulatory compliance (General Insurance Code of Practice, APRA/ASIC obligations)
- Claims management software (e.g. Xchangeworks, Omni, Healix)
- Microsoft Office suite
- Google Earth and mapping tools for site assessment
- Digital camera and mobile inspection apps
- Legal and policy databases
- Stakeholder and claimant communication
Experience: example bullet points
- Reviewed claim documentation and policy wording against coverage terms to determine eligibility, reducing files referred back for missing information
- Conducted on-site inspections of motor vehicle and property damage, photographing evidence and cross-checking findings against repair quotes and assessor reports
- Interviewed claimants, witnesses and service providers to establish a factual record, resolving inconsistencies before recommendation stage
- Calculated liability and compensation amounts using industry valuation standards, keeping payouts within policy limits and internal authority levels
- Prepared assessment reports and settlement recommendations that held up under internal audit and dispute review
- Managed a mixed caseload across motor, property and liability claims, meeting service level turnaround targets set by the insurer
Education
Typical entry is a Diploma or Bachelor degree in insurance, business or a related field, or a Certificate IV in General Insurance combined with on-the-job training and progression through claims handling roles; many assessors also complete ANZIIF accreditation once in the role.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- General Insurance Code of Practice
- APRA
- ASIC
- claims assessment
- liability determination
- damage valuation
- motor vehicle assessing
- property claims
- third party liability
- TPD claims
- policy interpretation
- ANZIIF
- claims management software
- product disclosure statement (PDS)
- dispute resolution
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.