Home Receptionist Resume template
Receptionist resume template
A clean starting structure with example content grounded in what receptionists actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most receptionists should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Receptionist with strong customer service skills and a calm, organised approach to busy front-of-house environments. Experienced in managing visitor flow, multi-line phone systems and appointment scheduling while providing administrative support to internal teams. Comfortable being the first point of contact for clients, staff and callers.
Key skills
- PABX telephone systems
- Reception desk management software
- Visitor management systems
- Microsoft Office Suite
- Customer service
- Written communication
- Attention to detail
- Time and deadline management
- Stakeholder management
Experience: example bullet points
- Greeted visitors and managed check-in procedures, maintaining accurate sign-in records and directing enquiries to the correct department or staff member
- Answered and routed incoming calls through a multi-line PABX system, keeping hold times low during peak periods
- Scheduled and confirmed appointments across several departments, coordinating calendars to avoid double-bookings and last-minute clashes
- Maintained the presentation and supply levels of the reception area, ordering stock ahead of shortages
- Processed incoming mail and managed office documentation, filing records accurately for internal reference and compliance
Education
No formal qualification is required to start as a receptionist; most enter after completing Year 12, with a Certificate III or IV in Business commonly taken on the job or through TAFE to support career progression.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- PABX
- front of house
- switchboard
- visitor management system
- diary management
- Microsoft Office
- appointment scheduling
- reception
- administrative support
- stakeholder liaison
- customer service
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.