Home Reservations Agent Resume template
Reservations Agent resume template
A clean starting structure with example content grounded in what reservations agents actually do day to day, not generic filler. Download and replace the bracketed placeholders with your own details.
Which resume format should you use?
Reverse chronological
You have a steady work history. This is the format almost every recruiter and ATS expects by default.
Functional
You're changing fields or have gaps in your employment. Leads with skills rather than a job-by-job timeline.
Combination
You're early career or have worked consistently but for only a few employers. Blends a skills summary with a shorter chronological history.
This template uses the reverse chronological format: the one most reservations agents should default to, since most Australian recruiters and ATS software expect it.
Professional summary
Reservations Agent with experience in hotel and tour bookings, managing availability and guest enquiries across phone, email and online channels. Skilled in Opera PMS, Amadeus and SiteMinder, with a calm approach to changes and a focus on accuracy.
Key skills
- Operations management
- Opera PMS
- Amadeus
- Sabre
- SiteMinder
- Customer service
- Written communication
- Attention to detail
- Problem solving
- Digital literacy
Experience: example bullet points
- Processed room, tour and transport bookings across phone, email and online channels, keeping reservation records accurate and up to date.
- Managed room allocations and availability in Opera PMS, coordinating with front office to release rooms and avoid double bookings.
- Responded to customer enquiries and changes, resolving issues such as date shifts and cancellations with minimal disruption to guests.
- Reconciled daily bookings with front office and suppliers, identifying and correcting discrepancies before check-in.
- Handled high volumes of enquiries during peak periods, maintaining a calm and helpful tone while meeting response time targets.
- Used Amadeus and SiteMinder to process air and accommodation bookings, ensuring rate and inventory accuracy.
Education
Certificate III or IV in Hospitality or Travel and Tourism, or a Diploma of Travel and Tourism Management; many employers also accept Year 12 with on-the-job training.
Keywords an ATS is likely to scan for
Applicant tracking systems match your resume against terms in the job ad before a person ever sees it. Only include the ones that actually apply to your experience, but if a term below matches something you've done, use the same wording the job ad uses.
- Reservations Agent
- reservations
- booking systems
- Opera PMS
- Amadeus
- Sabre
- SiteMinder
- room allocation
- availability management
- front office
- customer service
- tourism
- travel agency
- hospitality
- property management system
- channel manager
- rate plans
- guest enquiries
- reservation reconciliation
- Certificate III in Hospitality
- Diploma of Travel and Tourism Management
Getting past ATS screening
- Match the specific skills, certifications and terms used in the job ad, not just your own wording for the same thing.
- Keep formatting simple: no tables, text boxes, columns, headers/footers or graphics. Parsers frequently drop content placed in these.
- Submit as .docx or PDF unless the job ad specifies otherwise.
- Use standard section headings (Experience, Education, Skills) rather than creative alternatives.
- List your core skills and technical competencies in their own section so a keyword scan can find them instantly.
This is a starting point, not a guarantee of interviews. Tailor every bullet point to your own real experience and the specific job ad.